Responsible Gaming
Gaming Should Be Entertainment
At Lucky Star, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Please gamble only with money you can afford to lose, and always set limits on your time and spending.
Age Verification
Gaming at Lucky Star is strictly reserved for individuals who are 18 years of age or older, or the legal gambling age as determined by Indian law, whichever is higher.
We take age verification seriously and reserve the right to request proof of age at any time. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gaming than intended
- Chasing losses by continuing to play to win back lost money
- Hiding gaming activity or the amount spent from family and friends
- Neglecting work, study, or personal relationships due to gaming
- Using gaming to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gaming
- Experiencing mood swings or irritability when unable to game
- Failed attempts to reduce or stop gaming
- Lying about gaming habits or losses
- Jeopardising education, career, or family stability
Self-Help Tools & Responsible Gaming Features
Lucky Star provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a given timeframe
- Reality Checks: Receive regular reminders during gaming sessions about how much time and money you've spent
- Session Time Limits: Automatically log out after a predetermined gaming session duration
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
To access these tools, visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of the following organisations:
India & South Asia
- All India Institute of Mental Health (AIIMH): Premier mental health services in India. Contact your local AIIMH centre or speak to a healthcare professional.
- AASRA (Suicide Prevention & Mental Health Support): Provides counselling and support services. Available 24/7.
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk – Free support and counselling for problem gamblers
- GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Confidential support and counselling
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Evidence-based resources and support
- National Council on Problem Gambling (USA): www.ncpgambling.org – Information and referral services
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Federal Centre for Health Education providing resources and support information
If You Need Help
Please reach out today. Problem gambling is a serious issue, but recovery is possible with proper support. Don't hesitate to contact one of the organisations listed above or speak to a healthcare professional.
Remember: Seeking help is a sign of strength, not weakness. Your wellbeing is our priority.